Veeva Systems has introduced two advanced generative AI capabilities, Vault CRM Bot, and Vault CRM Voice Control, as part of its commitment to enhancing productivity in the life sciences industry. These features are set to integrate seamlessly with Vault CRM, enabling users to benefit from artificial intelligence tailored for high-impact applications. CRM Bot, powered by a large language model of the user’s choice, facilitates context-driven tasks such as pre-call planning, action recommendations, and personalized learning. Similarly, Voice Control leverages Apple Intelligence to provide hands-free CRM operation through voice commands. Both capabilities will be included in Vault CRM at no additional cost, with availability planned for late 2025.
As part of its broader strategy to advance AI adoption in life sciences, Veeva also offers the Vault Direct Data API for rapid data access and the Veeva AI Partner Program to support seamless AI application development. Highlighting the company’s dedication to innovation, Arno Sosna, general manager of CRM products, emphasized the focus on clear use cases and impactful deployments. Veeva Systems continues to lead in cloud solutions, serving over 1,000 customers globally.
