Customer obsession drives everything at Infinitus.
Shyam Rajagopalan, Co-Founder and Technology Lead at Infinitus Systems, is helping to build a company that’s transforming healthcare by automating clinical and administrative tasks with voice AI. Infinitus’ approach not only enhances patient outcomes but also delivers a 50% ROI for healthcare providers, improving data accuracy and operational efficiency in ways that manual processes simply can’t.
At the heart of Infinitus’ success is a culture focused on deeply understanding and meeting customer needs. Shyam and his team work closely with clients, engaging with them weekly to gather feedback and identify areas for improvement. Rather than simply delivering products, Infinitus co-creates with its customers, ensuring that every solution directly addresses their evolving needs. This culture, where customers aren’t just recipients of a product but partners in the process, is embedded throughout the company.
By prioritizing customer obsession above all else, Infinitus has scaled to support 44% of the Fortune 50 and impacted over 125,000 healthcare providers. As the company continues to grow, Shyam’s leadership is a constant reminder that success doesn’t come from innovation alone, but from making sure that innovation is built around the people it serves.
