Cedar has introduced Kora, an AI voice agent developed to handle patient billing calls across healthcare systems. Designed specifically for healthcare financial needs, Kora is trained using Cedar’s proprietary billing data and built in partnership with Twilio. The AI agent can manage frequent billing questions independently, offering 24/7 support and delivering clear explanations, payment guidance, and access to financial assistance. Unlike traditional automated systems, Kora can interpret natural language, detect emotion and tone, and respond conversationally, transferring calls to human agents when necessary. It is built with privacy and compliance in mind, including safeguards aligned with healthcare regulations like HIPAA.
Cedar estimates that Kora will automate 30% of incoming calls by the end of 2025, helping providers lower costs and free up staff for more complex tasks. Dr. Yogin Patel, CEO of ApolloMD, stated, “The integrated voice agent is an incredible technology already creating a meaningful, measurable impact for our support staff and our patients. By providing fast, comprehensive responses without long wait times, Kora enables our teams to dedicate more time to complex patient needs. This powerful blend of efficiency and empathy is transforming the way we deliver care.” This development marks a strategic move by Cedar to improve access to care by making financial conversations simpler, faster, and more accessible for patients at all hours.
